Just an update for all those who have been following this thread (of hope?). While on the prduct page for my notebook looking for drivers the other day, there was a link near the bottom of the page that Richard Bailey, HP's Senior Vice President of Customer Service and Support, was interested in hearing from me about my support experience and wanted feedback. Needless to say, I filled in the supplied form (twice, actually) detailing everything I've tried to date without success.Lo and behold, I get two phone calls today. One was from a case manager on the HP AMS TCO Escalations team informing me that Windows 10 drivers were available on my product page ready to download and I would be meialed a link to the page.
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Imagine my excitement while the page loaded only to find that no drivers were available for my product with Windows 10. I called back the case manager (yes, I was given a number to call) and the result? I need to wait until drivers are released.The second call came from an HP tech in Texas. I was beside myself with the sudden interest in getting my graphics drivers working properly. Well, this tech did everything I have tried already (I told him as much while on the phone but he did it anyway. I figure they don't trust my computer abilities). Anyway, close to one and a half hours later, the result?
I need to wait until dirvers are released.Disappointment set back in and I'm still where I started when I posted on this forum: with a HP notebook with faulty graphics drivers. If I was to take any positive from this, it appears that HP does care enough to try and resolve customers' issues. I'll give them that much.Now the waiting game starts for Windows 10 drivers to be released for my notebook. I can't remember if my case manager said October or November.
Good thing I have another notebook to use (not HP) for work which had no issues with the Windows 10 upgrade. Otherwise, I would have to roll back to Windows 7 (not an option I'm looking for) and hope that the upgrade would still work to get Windows 10 once drivers are actually available from HP.
RJFrieder:I've found enough positive changes in WIndows 10 for me to stay with it. Having a spare notebook to use for work is making it easier. I just hope that HP can get the drivers out sooner than estimated.
It has been labor-intensive for people who upgraded to Windows 10 thinking there were no compatibility issues then finding out there were after the upgrade and now having to roll back to their older OS until drivers are available. I was fortunate enough to have another notebook where the upgrade took.I was impressed that HP took the time to contact me to at least attempt to resolve the issue. It's just too bad that I ended up back where I started. Reconnect the power cord, and then turn on the computer.It worked like a charm. When I turned on the computer again, the HP login screen appeared. And I am now using W 10 - without event so far. And I started it twice since then just to see if it would do the right thing again.
It did both times.I do not know if this will work for my DV 7 laptop with Windows 7 Home. At this moment I am unwilling to go through the hassle again. But who knows?
Maybe the above steps are also the solution for the DV 7 blank screen issue. Thanks for your input, RJFrieder, but a blank screen is not my issue with my dv7. It's nice to have a solution for that though. My issue is the error that appears on my hom escreen after each and every bootup: 'No AMD graphics driver is installed or is not working properly. Please install the proper AMD drivers for your product.'
I have determined thorugh many calls and emails with HP that there is no Windows 10 driver available for my dv7 yet. I have to wait until HP has one tested and ready for release so I have to check back on my product page periodically.
Hp Pavilion Dv7-6163us 17.3 Laptop
Contents. HP Pavilion dv7-6c90us Drivers for Windows 7 (32-bit. & 64-bit.):.Most of these drivers are compatible with Windows 7 32-bit editions (even if they are listed as 64-bit only).HP recommends Windows 7 x64 for this laptop Driver-Audio (3): Conexant USB Audio Driver 1.29.10.0 3.0 MB HP Pavilion dv7-6c90us Windows 7 (64-bit) IDT High Definition (HD) Audio Driver 6.10.6381.0 38.6 MB HP Pavilion dv7-6c90us Windows 7 (64-bit) IDT High-Definition (HD) Audio Driver Version 6.10.6345.0 30.52 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Driver-Chipset (4): Fresco Logic USB 3.0 Host Controller Driver Version 3.3.44.0 Rev. 5.48 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Intel Chipset Installation Utility and Driver Version 9.2.0.1030 Rev. 2.38 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Intel Management Engine Interface (MEI) Driver Version 7.0.0.1144 Rev. 10.36 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Renesas Electronics USB 3.0 Host Controller Driver Version 2.1.19.0 Rev. 8.07 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Driver-Graphics (3): AMD High-Definition Graphics Driver Version 8.882.2.3000 338.97 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Intel High-Definition (HD) Graphics Driver Version 8.
67.61 MB HP Pavilion dv7-6c90us Windows 7 (32-bit) Intel High-Definition (HD) Graphics Driver Version 8. 84.81 MB HP Pavilion dv7-6c90us Windows 7 (64-bit) Driver-Keyboard, Mouse and Input Devices (2): Synaptics TouchPad Driver Version 15.3.11.0 Rev. 105.75 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Validity Fingerprint Sensor Driver Version 4.3.205.0 Rev.
30.54 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Driver-Network (9): Atheros 2011 Wireless LAN Driver 9.2.0.444 72.8 MB HP Pavilion dv7-6c90us Windows 7 (64-bit) Broadcom Wireless LAN Driver for Microsoft Windows 7 5.100.82.139 35.3 MB HP Pavilion dv7-6c90us Windows 7 (64-bit) Ralink 2011 802.11 b/g/n WiFi Adapter Version 3.2.7.0, 10.77 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Realtek Local Area Network (LAN) Driver Version 7.41.216.2011 Rev. 5.7 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Ralink/Motorola Bluetooth Adapter Driver Version 3.0.43.307 Rev. 48.68 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Atheros Bluetooth Driver Version 7.4.0.102 Rev. 176.52 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Intel PROSet Bluetooth Driver Version 1.1 147.71 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Intel Wireless Drivers, Intel PROSet, and Intel My WiFi for Microsoft Windows 7 Version 15.1.0.18 158.9 MB HP Pavilion dv7-6c90us Windows 7 (64-bit) Intel Wireless LAN Drivers for Microsoft Windows Version 14.2 Rev.A 26.2 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Driver-Storage (2): Intel Rapid Storage Technology Driver Version 10.6.0.1002 Rev. 11.36 MB HP Pavilion dv7-6c90us Windows 7 (32-bit & 64-bit) Realtek Card Reader Driver Version 6.1.7601.83 Rev.